Technical Engineer (Amazon Connect and CloudWatch)

Global Rabbits

Remote· senior

This is a senior engineering role, but it's a real opportunity to deepen your AWS and cloud infrastructure skills on meaningful projects. You'll work with a nearshore team building digital solutions for established clients, which means real responsibility and exposure to production systems from day one.

You'll support Amazon Connect and CloudWatch initiatives, handling contact flow design, cloud monitoring, incident response, and infrastructure automation. The work spans Node.js, Python, and AWS services like IAM, VPC, and CloudFormation. You'll write queries, set up dashboards and alarms, and help automate observability across client systems.

This fits you if you have 5+ years of software development or cloud/DevOps experience, strong hands-on AWS knowledge, and some familiarity with Amazon Connect or contact center tech. Python and Node.js proficiency matters. If you've built with Terraform or CloudFormation and you understand incident management workflows, you're in the right neighborhood.

Apply through CareerJumpShip to submit your resume and a note about your AWS projects. Global Rabbits is remote and US-based, so you can work from anywhere while building infrastructure that scales.

About this role

This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. ​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies. Requirements 5+ yearsof experience in software development or cloud/DevOps engineering. Strong knowledge ofNode.js (v18+), Python, JavaScript. Advanced AWS experience, includingIAM, VPC, networking basics. Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations). Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms). Familiarity withincident/problem management, observability, and automation scripting. Experience withTerraform/CloudFormationfor monitoring infrastructure. Advanced spoken and written English. Responsibilities Amazon Connect & Telephony Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer. Configure telephony/VoIP integrations, including SIP, routing, and call handling. Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs. Customize agent dashboards/CCP usingJavaScript/React. Cloud Monitoring & Observability Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces. Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs. Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell. Implement monitoring infrastructure as code usingTerraform or CloudFormation. Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. Analytics & Reporting Build real-time dashboards using Amazon Connect metrics. Export data for BI tools to improve decision-making and performance insights. This poisition is for LATAM-based applicants. Originally posted on Himalayas

Ready to apply?

Apply with AIApply directly on Global Rabbits →

Related roles

Similar remote openings sourced directly from company career pages.

Unlock CareerJumpShip

Pick a plan. Start applying.

Every plan unlocks the full product — cancel anytime.

Secured by Stripe · No hidden fees