Virtual Customer Service Representative / Remote
Whizz
If you're starting your career and want real responsibility from day one, this remote role lets you work directly with customers without being stuck in a cubicle. You'll support people buying and using e-bikes through live video calls—meaning you need to be clear, quick, and genuinely helpful.
Your main job is to guide new and returning customers. That means helping them choose the right bike and battery, explaining subscription plans, walking them through account setup, and answering their questions about features and pricing. You'll be the face of Whizz at their locations, just appearing on a monitor instead of in person.
This works best if you speak English, French, and Arabic fluently, have patience for explaining things simply, and actually care about solving problems. No specific degree required—if you can stay calm under pressure and communicate clearly, you've got what you need.
To apply, submit your resume and a short note about why customer service appeals to you through CareerJumpShip. Include which languages you speak at native or near-native level.
About this role
Position: Virtual Customer Service Representative Languages: English, French, and Arabic At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection. In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent French and Arabic Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus. Originally posted on Himalayas
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