Product Manager (Trust)

About this role

<div class="content-intro"><h3>Better Money</h3><p><a href="https://himalayas.app/companies/strikeusa">Strike</a> is the Bitcoin company. With <a href="https://himalayas.app/companies/strikeusa">Strike</a>, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, <a href="https://himalayas.app/companies/strikeusa">Strike</a> is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — <a href="https://himalayas.app/companies/strikeusa">Strike</a> is building a better financial system powered by Bitcoin. Bitcoin is better money. <a href="https://himalayas.app/companies/strikeusa">Strike</a> is how you use it.</p><h3>Role: </h3></div><p><a href="https://himalayas.app/companies/strikeusa">Strike</a> is where people around the world send, save, and spend money on bitcoin rails. For a product like that, customer trust is a feature in and of itself. As Trust Product Manager, you'll own the features that make customers confident keeping their money with <a href="https://himalayas.app/companies/strikeusa">Strike</a>: account security controls, verified support experiences, beneficiary planning, account management, and the systems like KYC/B, transaction limits, account restrictions that keep fraudsters out without getting in the way of good customers.</p><p>You'll ship customer-facing features, and you'll own the foundations underneath them, turning what most companies treat as friction into experiences customers actually appreciate. You'll succeed by shipping trust-building features customers love, minimizing fraud, maintaining compliance, and protecting the health and integrity of the <a href="https://himalayas.app/companies/strikeusa">Strike</a> ecosystem.</p><p><strong>This position is available for candidates located in the eastern US time zone. </strong></p><h3><strong>What You’ll Do:</strong></h3><ul><li>Serve as the voice of the customer (internal customer too!) and intimately understand the products we offer as well as their potential fraud vectors and blind spots</li><li>Work closely with Compliance, Finance, Operations, and Data to uncover and understand needs</li><li>Partner with cross-functional peers to define, prioritize, and deliver a roadmap and product that maximize impact to financial risk management and our fraud strategy</li><li>Own our Fraud KPIs and partner with Data and Finance to iterate on their definition as needed</li><li>Establish and track success metrics for various features and initiatives, including operational efficiencies</li><li>Support and motivate cross-functional teams through an inclusive and collaborative mindset</li></ul><h3><strong>Qualifications:</strong></h3><ul><li>At least 4 years of experience in product management, with at least 2 of those years in trust/fraud related teams</li><li>A highly experimental mindset to drive innovation amidst uncertainty or ambiguity (e.g., new processes, teams, systems)</li><li>Vast experience working with designers and user researchers</li><li>Empathy to work with a diverse array of cross functional peers and stakeholders</li><li>Resourcefulness, pragmatism and roll-up the sleeves mentality</li><li>Excellent verbal and written communication skills</li><li>Experience and interest for Bitcoin and Fintech is a plus</li></ul><h3><strong>US-Based Positions</strong></h3><ul><li>Salary range: $162K - 190K</li><li>Equity in a high-growth startup</li><li>Health, dental, and vision insurance premium contributions; short &amp; long-term disability insurance and basic life insurance</li><li>Cell phone and internet reimbursement</li><li>Flexible PTO, sick leave &amp; parental leave</li><li>Access to a company 401k plan</li></ul><p>We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We employ high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team.</p><p>By clicking submit application below, you consent to our use and processing of your data as described in our <a href="https://resources.zaphq.io/docs/strike-candidate-privacy-notice.pdf" rel="nofollow ugc noopener noreferrer" target="_blank">Candidate Privacy Notice</a>.</p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>