Consumer Operations, Program Manager

Stripe

New York, NY, US· lead· $0K – $211K

This is a lead-level operations role at a company building the financial infrastructure for the internet. If you want to see how your work impacts millions of businesses—from startups to enterprises—while getting real responsibility early in your career, this is the type of opportunity that shapes what comes next.

You'll own or collaborate on the operational side of new consumer products and features. That means working with Product, Engineering, Legal, Compliance, Support, and other teams to figure out what needs to happen behind the scenes to make things work. You'll design the tools and workflows, advocate for users in discussions with the product team, and help build customer support strategies. It's about seeing the whole picture and making sure operations doesn't slow down good ideas.

This role fits people who are organized, can talk across different departments, and care about how things actually work—not just how they look. You don't need a specific major, but you should have basic analytical skills and the ability to learn quickly in a fast-moving environment.

Interested. Apply through CareerJumpShip with your resume and a note about why operations work appeals to you.

About this role

Consumer Operations, Program Manager - Stripe, LLC - New York, NY Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. Develop customer support strategies and implement tools to enhance self-service options for users. Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs). Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following: 5 years experience pulling data, creating queries and analyzing large datasets using SQL. 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency. 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes. 1 year experience coordinating feedback loops between end users, support teams and product teams. 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements. 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents. Salary: $150,301 - $210,600/yr This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI

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